SUPPORT
Tickets, Tools and Helpdesk

Ticket System

Here you can track the history of your tickets and support requests, edit them, or close them.Alternatively, you can reach us around the clock (24x7) at the phone number listed in your support contract.

SUPPORT

Remote Support

Please only download the remote support client at the request of our support team. This client is one of our tools that allows us secure access to your local system.

GoToAssist (Windows)GoToAssist (Mac OS X)

System Management

Please only download the management agent at the request of our support team. This agent is one of our tools with which we keep your systems up-to-date and secure

Management Agent (Windows)Management Agent (Mac OS X)Management Agent (Linux .rpm)Management Agent (Debian)

E-Mail Portal / Large Files

If you do not use encryption technologies yourself, you have the option through the email portal to still receive encrypted messages from us and to respond encrypted. In addition, the portal also offers you secure access to files that are too large for direct email sending.

E-MAIL PORTAL

Microsoft 365 Support

Through the 'Delegate Admin' function, you grant us access to your Office 365 tenant for administration, license management, and troubleshooting assistance. Please note the privacy information that is displayed to you during the process.

DELEGATE ADMIN

SUPPORTTickets, Tools and Helpdesk